Refund Policy

At ExpiryHub, we strive to provide the best subscription management experience. This refund policy outlines the conditions and process for requesting refunds.

Refund Eligibility

First-Time Purchase Refund

  • Time Limit: Refunds are available within 3 days of your first purchase
  • Credit Consumption: You must not have consumed any Pro plan credits
  • Account Status: This applies only to first-time purchases (not renewals or upgrades)

What Qualifies for a Refund

  • Dissatisfaction with the service within the first 3 days
  • Technical issues that prevent you from using the service
  • Accidental purchase or subscription errors
  • Service not meeting your expectations as described

What Does NOT Qualify for a Refund

  • Refund requests after the 3-day window
  • Accounts that have already consumed Pro plan credits
  • Renewal payments (only first-time purchases)
  • Upgrade fees if you've already used credits from the higher plan
  • Change of mind after using the service extensively

Credit Consumption Policy

What Counts as Credit Consumption

  • Sending any email notifications using Pro plan credits
  • Using any premium features that require credit deduction
  • Consuming monthly credit allowances for notifications

What Does NOT Count as Credit Consumption

  • Daily check-in credits (these are free rewards)
  • Initial 200 signup credits (these are free credits)
  • Browsing the dashboard or setting up projects without sending notifications

How to Request a Refund

Step 1: Contact Support

  • Email us at: [email protected]
  • Include your account email and reason for refund request
  • Provide your purchase date and transaction ID if available

Step 2: Account Review

  • Our team will verify your account status
  • We'll confirm you meet the refund eligibility requirements
  • Review will be completed within 24 hours

Step 3: Refund Processing

  • Eligible refunds will be processed within 3-5 business days
  • Refund will be issued to the original payment method
  • You'll receive a confirmation email once processed

Policy Updates

This refund policy may be updated periodically. Changes will be:

  • Posted on this page with the effective date
  • Communicated via email to active subscribers
  • Applied to new purchases after the effective date

Fair Use Policy

We reserve the right to:

  • Decline refund requests that don't meet our criteria
  • Investigate suspicious refund patterns
  • Terminate accounts that abuse our refund policy
  • Modify this policy to prevent misuse

Last updated: July,4 2025

For questions about this policy or to request a refund, please contact our support team at [email protected].

Refund Policy - ExpiryHub